what are vital stats?

To measure how we're doing against our four promises we created our 'Vital Stats' - a termly review where we speak to over 900 members and get their honest opinion on how we're doing.

In keeping with our no-bullshit mentality we then publish these as beautiful icons and infographics, so that all members, staff and stakeholders can see how we're getting on so far.

945 people took part in this survey.

Here's the breakdown of responses: 

Year of study

Do you consider yourself a member of the SU?

 
 

Membership Recognition Over Time

 

Net Promoter Score

What is a Net Promoter Score? And how do we work this out?
 

Based on your answer to the "How likely are you to recommend us to a friend?" question, we calculate the NPS score in the following way : the percentage of students that gave us a score of 0-6,  substracted from the percentage of students who gave us a score of 9-10. Scores of 7 and 8 do not modify the net promoter score. The NPS shows us who our biggest fans, and critics are, to give us a realistic view of how members feel. The NPS is also a benchmarking technique that companies use all over the world.

NPS breakdown over time

 

NPS comparison

 

62.4

 

17.17

 

11.8

 

6.79

 

-3.88

 

-10

 

-28

 

-32.88

 

The main statistic below shows what you scored us on average for this promise

 

Promise 1 - Amazing Degree

Amazing Degree

 

I DO NOT KNOW HOW THE SU CAN SUPPORT ME
THE SU IS MORE FOR SOCIAL RATHER THAN EDUCATIONAL SUPPORT
I HAVE NOT RECEIVED ANY SUPPORT FROM THE SU
I FEEL SUPPORTED BY THE SU IN MANY DIFFERENT WAYS
I FEEL SUPPORTED THE BY EXTRACURRICULAR THAT THE SU OFFERS
I KNOW SUPPORT IS THERE IF I NEED IT

 

Promise 1 - Amazing Job

 

I DO NOT KNOW HOW THE SU CAN HELP ME
I DO NOT NEED HELP FROM THE SU
I DO NOT FEEL SUPPORTED IN GENERAL
EMPLOYABILITY AND CAREER CENTRE HAS BEEN HELPFUL
SU JOBS HELP TO BOOST MY CV
I FEEL SUPPORTED IN GENERAL

 

Promise 2 - Kick ass membership

 

I DON'T HAVE ENOUGH INFORMATION ABOUT THE SU TO ANSWER THIS QUESTION
I WOULD LIKE TO SEE IMPROVEMENTS WITHIN THE STUDENTS' UNION
I DON'T FEEL LIKE A MEMBER
I FEEL LIKE A PART OF THE FAMILY
MY SU MEMBERSHIP IS AMAZING
I FEEL THE SU OFFERS ME GREAT OPPORTUNITIES

 

Promise 3 - Shape everything around you

 

THERE IS A LACK OF INFORMATION ON HOW TO SHAPE THE SU
I AM NOT ACTIVELY INVOLVED WITH THE SU
I AM AWARE OF THE OPPORTUNITIES ON HOW TO SHAPE THE SU
LOTS OF OPPORTUNITIES TO SHARE MY OPINION
I CAN SHAPE THE SU THROUGH VOTING
THE SU LISTENTS TO STUDENTS

 

Promise 4 - Benefit all students

 

I HAVEN’T FELT ANY GREAT BENEFITS
I DO NOT KNOW HOW THE SU BENEFITS STUDENTS
I AM NOT ACTIVELY INVOLVED WITH THE SU
THE SU SUPPORTS MULTICULTURAL COMMUNITIES
I FEEL BENEFITED IN MANY DIFFERENT WAYS
I HAVE EXPERIENCED SUPPORT FROM THE SU
 

To download any of the previous pdfs of the Vital Statistics please click here

 

Date Campus  
Feb 2014 All Click here to download
March 2014 All Click here to download
May 2014 All Click here to download
October 2014 All Click here to download
October 2014 Colchester Click here to download
December 2014 All Click here to download
December 2014 Colchester Click here to download
March 2015 All Click here to download
June 2015 All Click here to download
October 2015 Colchester Click here to access
February 2016 Colchester Click here to access
October 2016 Colchester Click here to access
May 2017 Colchester Click here to access