what are vital stats?

To measure how we're doing against our four promises we created our 'Vital Stats' - a termly review where we speak to over 1,000 members and get their honest opinion on how we're doing.

In keeping with our no-bullshit mentality we then publish these as beautiful icons and infographics, so that all members, staff and stakeholders can see how we're getting on so far.

1220 people took part in this survey 922 from Colchester, 196 in Southend,and 101 in Loughton and we've made these clever icons, which show the results of the latest survey when you click on them...

Here's the break down of responses: 

Gender

Do you consider yourself a member of the SU?

Yes

up 11% from february 2016

 

don't know

down 8% from february 2016

No

Down 3% from february 2016

 

 

Membership Recognition Over Time

 

Net Promoter Score

What is a Net Promoter Score? And how do we work this out?
 

Based on your answer to the "How likely are you to recommend us to a friend?" question, we calculate the NPS score in the following way : the percentage of students that gave us a score of 9 or 10,  substracted from the percentage of students who gave us a score of 6 or lower. Scores of 7 and 8 do not modify the net promoter score. The NPS shows us who our biggest fans, and critics are, to give us a realistic view of how members feel. The NPS is also a benchmarking technique that companies use all over the world.

Here's a breakdown of the scores you gave us

And that gives us a net promoter score of:

-2

This means a Decrease of 17 from last term

NPS breakdown over time

 

NPS comparison

 

62.4

 

17.17

 

6.79

 

-2

 

-3.88

 

-10

 

-28

 

-32.88

 

 

 

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

The SU is not relevant to my degree
2

It’s me who is working hard to get a good degree, no one else. (1)

They haven't provided any benefit regarding my degree and doesn't do much in terms of employability and academic support. (3)

I feel that other parts of the university are more effective in helping me achieve a good degree, such as employability and my department (2)

I’m not sure what they can do to help me get an amazing job
1.5

This is what the University focuses on, not the SU (1)

The SU shouldn’t focus on this - they should focus on current experience  (2)

They help with exam stress
7.5

They do so much for students, it gives a lot of study spaces and it organises events to relax. The SU are there for all my worries/needs and I feel that I can turn to the SU for all kinds of things like a free water bottle before exams. (8)

They provide support, making university a fun place. Providing things to help get through exams with minimal stress, exam angels. (7)

Working for the SU has increased my skill set

7.3

Working for the SU is a good indicator of a professional office environment and the necessary tasks I may have. (8)

I’ve learnt a lot about how to work effectively as a member of a team by working for the SU.(8)

There are so many different ways to extend your CV with the Students' union, with volunteering, SU jobs, and internships, it allows you to have a wider range of possible ways to add to your CV that suit you. (6)

 

 

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

I don’t feel part of the SU
2

I didn’t know I had a membership (2)

I wasn’t told enough about my membership(2)

How do I get a membership for the SU ? (2)

I’m not sure what my membership entails
4

I don’t have much awareness of what the SU does (4)

I don’t have any contact with the SU  (5)

I don’t have time to find out what my membership means (3)

I feel part of the family
7.6

It feels like home(7)

I belong to the union - I am part of something (8)

There is definitely a sense of belonging - big or small (8)

There are some brilliant opportunities to get involved in
8.3

I love the free sport(8)

There are so many societies and sports teams to get involved in(9)

Great societies and sports range(8)

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

I don’t feel the SU is democratic
1.6

Democracy is an illusion (1)

I don’t agree with the democratic processes here, like the 'referendum' and the 'unbiasedness' of the SU(1)

The democratic structure isn’t really explained and that makes it unappealing (3)

I feel underrepresented
1.6

BAME students are not heard and there are not enough events for us (1)

I don’t feel like the SU takes into account the needs of Post graduate students  (1)

I live off campus and therefore I don’t have much to do with the SU (3)

Surveys are conducted and therefore we have a say
7.5

Surveys are constantly circulated and therefore my voice is heard (7)

The union is always sending out surveys for us to have our way (8)

I think the course rep system and forums are a good way to have a say 
8.3

I really appreciate the course rep system because I can have my say (9)

I see direct changes from the course rep system (7)

We are often asked our opinions through course groups (9)

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

IT doesn’t feel like I’m part of the SU as I’m in an underrepresented group
0.3

I feel like I’m too old for the SU!(1)

It seems that the SU is geared mainly or almost exclusively towards undergrads(0)

It has no relevance to PG students at all (0)

As a postgraduate student, I don’t feel the SU is relevant to me
3

It’s more tailored towards undergraduates (1)

It’s not targeted at me as PG student - would score higher if I was still an UG  (4)

It’s less relevant now that I’m a postgraduate (4)

The SU influences my daily life in a positive way
9.6

It's so relevant! the SU keeps the university organization as a single unit, its all about fixing things and making students happy and comfortable enough to complete their degree to the best of their ability. (10)

It affects my everyday life I think, I enjoy going to the club on various days and I like the shops.(9)

It is the thing that has shaped my entire uni experience(10)

Sports and societies have benefited me
7.6

The fact that I’m involved in sports teams and having a job benefits me. (8)

Being a president of a sport makes me feel relevant as I have a lot of contact with them (7)

Because I have been highly involved in Societies by being Executive for several of them (8)

 

To download any of the previous pdfs of the Vital Statistics please click here

 

Date Campus  
Feb 2014 All Click here to download
March 2014 All Click here to download
May 2014 All Click here to download
October 2014 All Click here to download
October 2014 Colchester Click here to download
December 2014 All Click here to download
December 2014 Colchester Click here to download
March 2015 All Click here to download
June 2015 All Click here to download
October 2015 Colchester Click here to access
February 2016 Colchester Click here to access