what are vital stats?

To measure how we're doing against our four promises we created our 'Vital Stats' - a termly review where we speak to over 900 members and get their honest opinion on how we're doing.

In keeping with our no-bullshit mentality we then publish these as beautiful icons and infographics, so that all members, staff and stakeholders can see how we're getting on so far.

755 people took part in this survey.

Here's the breakdown of responses: 

Year of study

Do you consider yourself a member of the SU?

 
 

Membership Recognition Over Time

 

Net Promoter Score

What is a Net Promoter Score? And how do we work this out?
 

Based on your answer to the "How likely are you to recommend us to a friend?" question, we calculate the NPS score in the following way : the percentage of students that gave us a score of 0-6,  substracted from the percentage of students who gave us a score of 9-10. Scores of 7 and 8 do not modify the net promoter score. The NPS shows us who our biggest fans, and critics are, to give us a realistic view of how members feel. The NPS is also a benchmarking technique that companies use all over the world.

NPS breakdown over time

 

NPS comparison

 

62.4

 

17.17

 

6.79

 

-3.88

 

-5.2

 

-10

 

-28

 

-32.88

 

The main statistic below shows what you scored us on average for this promise

 

Promise 1 - Amazing Degree

 

I DO NOT FEEL SUPPORTED BY ACADEMIC STAFF
I DO NOT FEEL SUPPORTED BY THE SU
I FEEL SUPPORTED BY THE SU
I FEEL SUPPORTED IN GENERAL

 

Promise 1 - Amazing Job

 

Not enough employability support and work opportunities
I do not know how the SU can help me
I feel supported by the SU in many different ways (information, volunteering, advice)
Employability and careers centre has been helpful

 

Promise 2 - Kick ass membership

 

The main statistic below shows what you scored us on average for this promise.

I DON'T HAVE ENOUGH INFORMATION ABOUT THE SU TO ANSWER THIS QUESTION
I WOULD LIKE TO SEE IMPROVEMENTS WITHIN THE STUDENTS' UNION
I FEEL LIKE A PART OF THE FAMILY
MY SU MEMBERSHIP IS AMAZING

 

Promise 3 - Shape everything around you

 

The main statistic below shows what you scored us on average for this promise.

I DON'T KNOW HOW TO APPROACH THE SU AND GET INVOLVED
I FEEL I HAVE LIMITED SAY
THE SU LISTENS TO ALL STUDENTS
I FEEL LIKE MY OPINION IS VALUED AND I GET INVOLVED

 

Promise 4 - Benefit all students

 

The main statistic below shows what you scored us on average for this promise.

IT DOESN’T REPRESENT ME
THE SU ISN’T RELEVANT TO ME
I FEEL SUPPORTED BY THE SU
I AM VERY INVOLVED IN THE SU
 

To download any of the previous pdfs of the Vital Statistics please click here

 

Date Campus  
Feb 2014 All Click here to download
March 2014 All Click here to download
May 2014 All Click here to download
October 2014 All Click here to download
October 2014 Colchester Click here to download
December 2014 All Click here to download
December 2014 Colchester Click here to download
March 2015 All Click here to download
June 2015 All Click here to download
October 2015 Colchester Click here to access
February 2016 Colchester Click here to access
October 2016 Colchester Click here to access