what are vital stats?
To measure how we're doing against our four promises we created our 'Vital Stats' - a termly review where we speak to over 1,000 members and get their honest opinion on how we're doing.
In keeping with our no-bullshit mentality we then publish these as beautiful icons and infographics, so that all members, staff and stakeholders can see how we're getting on so far.
We surveyed 1291 of you*, and we've made these clever icons, which show the results of the latest survey when you click on them...
You can meet some of the students who gave us feedback by clicking the play button:
Here's the break down of responses:
Do you consider yourself a member of the SU?
up 5.6 from June 2015
SU out of 10
Net Promoter Score
What is a Net Promoter Score? And how do we work this out?
Based on your answer to the "How likely are you to recommend us to a friend?" question, we calculate the NPS score in the following way : the percentage of students that gave us a score of 9 or 10, substracted from the percentage of students who gave us a score of 6 or lower. Scores of 7 and 8 do not modify the net promoter score. The NPS shows us who our biggest fans, and critics are, to give us a realistic view of how members feel. The NPS is also a benchmarking technique that companies use all over the world.
Scores between this range lower our NPS. The percentage of people giving us scores between this range gets substracted from the percentage of people giving us score of 9 or 10.
Scores between this range don't affect the NPS.
Scores between this range raise our NPS.
Here's a breakdown of the scores you gave us:
And that gives us a net promoter score of:
this means an increase of 22.6 from last term!
Promise 1: Amazing Degree and Job
The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.
Improves - CV 9.72
The SU help us through the support services offered and they encourage us to get involved with lots of volunteering opportunities to develop our skills.
Course reps boosting degree - 8.5
‘I feel that course reps take issues seriously’
‘Course reps listen to me'
Gaining work experience 7.4
They do offer many jobs on campus which is wonderful to give students an opportunity to work and gain skills.
Exam support - 6.8
‘The SU offer us loads of support around exam time’
Promise 2: Kick-ass Membership
Promise 3: Shape Everything around me
Promise 4: benefit all members
Hover over the icons to reveal our latest stats... we promise it will be more exciting than Peter Andre's latest tour* Please note that these are in comparison to this time last year.
*oomph... big talk