what are vital stats?

To measure how we're doing against our four promises we created our 'Vital Stats' - a termly review where we speak to over 1,000 members and get their honest opinion on how we're doing.

In keeping with our no-bullshit mentality we then publish these as beautiful icons and infographics, so that all members, staff and stakeholders can see how we're getting on so far.

1220 people took part in this survey 922 from Colchester, 196 in Southend,and 101 in Loughton and we've made these clever icons, which show the results of the latest survey when you click on them...

Here's the break down of responses: 

Gender

Do you consider yourself a member of the SU?

Yes

up 5% from february 2016

 

don't know

up 5% from february 2016

No

down 10% from february 2016

 

 

Membership Recognition Over Time

 

Net Promoter Score

What is a Net Promoter Score? And how do we work this out?
 

Based on your answer to the "How likely are you to recommend us to a friend?" question, we calculate the NPS score in the following way : the percentage of students that gave us a score of 9 or 10,  substracted from the percentage of students who gave us a score of 6 or lower. Scores of 7 and 8 do not modify the net promoter score. The NPS shows us who our biggest fans, and critics are, to give us a realistic view of how members feel. The NPS is also a benchmarking technique that companies use all over the world.

Here's a breakdown of the scores you gave us

And that gives us a net promoter score of:

-52

This means a Decrease of 7 from last term

NPS breakdown over time

 

NPS comparison

 

62.4

 

17.17

 

6.79

 

-2

 

-3.88

 

-10

 

-28

 

-32.88

 

 

 

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

I struggle to see how the SU can help me get an acting job
1.5

The Industry is vastly different from what the SU can offer (1)

I’ve received no career advice at all (2)

It’s irrelevant to my degree
2.6

It is not really a part of my training and my future career goals. It has no impact on my degree, for example doesn't give acting opportunities (2)

Doesn't do many activities specific to my degree  (1)

It does help in a way, by keeping us active, but I feel I personally struggle to have time, but doesn’t improve my academic development. It is present but not great(5)

It has provided me with social opportunities and networking relevant for my future career
7.5

The social connections I’ve made here will be helpful in the future (7)

The networking opportunities I’ve received have allowed me to make roads for my acting career (8)

It provides a venue to relax around studying

6.5

It has provided us with a place where we can stay and work later so it provides an enjoyable student life(6)

It creates a relaxing atmosphere and provides a place to study. Creates ease in an atmosphere of support since they lend a helping hand (7)

 

 

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

I’m not really sure what the SU does
2

It doesn’t mean anything to me (1)

It’s no harm but it’s not really any help either (2)

I’m not involved in anything they offer (3)

I don’t consider myself a member
2

I didn’t even know I was a member (1)

I had no idea I was a member  (3)

It’s helpful, but I’m not sure how it directly affects me
7

They are helpful and it’s great for a place to relax but I’m not sure what the pro’s are (8)

It’s nice to have but it isn’t anything more than a standard uni pub (7)

It works ok, but It doesn’t have a massive presence in East 15 (6)

Good activities on offer
7.6

It’s got good sports and activities (7)

I’ve gone to some good events, the Friday nights are good (8)

It’s great for networking (8)

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

I’m rarely asked for my opinion
1.3

I only get a say through these surveys, which is not enough(1)

I fill in these surveys but don’t feel like anything changes (1)

I’ve never been asked about changes around campus (2)

I don’t feel like anything has changed or that we have much influence
1.3

Suggestions have been made previously and no real changes have been made (3)

Surveys are great, but an overall point to make changes doesn’t appear to be happening  (2)

I don't feel like as students we have much involvement or influence (3)

Surveys are a way for our voices to be heard
8

They are open to discussion (7)

They ask us our opinion through these surveys (8)

There are so many surveys (9)

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

It doesn’t benefit me as a East 15’er
1.5

It’s tailored to a university not a drama school (2)

It’s irrelevant to acting! (1)

It only benefits me for Just Play, it doesn’t benefit me in any other way
3

         A little bit for just play (3)

        Just play is the only benefit  (3)

It benefits me as a place to relax after class
8

It’s fun to relax (8)

It’s a good place to go after class (8)

The school is busy, and therefore SU is great for secondary enjoyment (8)

It’s for students, and therefore as a student, it benefits me
8.5

It’s for students, run by students, and therefore it benefits me (10)

They make it all about the students (7)

 

To download any of the previous pdfs of the Vital Statistics please click here

 

Date Campus  
Feb 2014 All Click here to download
March 2014 All Click here to download
May 2014 All Click here to download
October 2014 All Click here to download
October 2014 Colchester Click here to download
December 2014 All Click here to download
December 2014 Colchester Click here to download
March 2015 All Click here to download
June 2015 All Click here to download
October 2015 Loughton Click here to access
February 2016 Loughton Click here to access