what are vital stats?

To measure how we're doing against our four promises we created our 'Vital Stats' - a termly review where we speak to over 900 members and get their honest opinion on how we're doing.

In keeping with our no-bullshit mentality we then publish these as beautiful icons and infographics, so that all members, staff and stakeholders can see how we're getting on so far.

111 people took part in this survey

Here's the breakdown of responses: 

Year of study

Do you consider yourself a member of the SU?

Membership Recognition Over Time

 

Net Promoter Score

What is a Net Promoter Score? And how do we work this out?
 

Based on your answer to the "How likely are you to recommend us to a friend?" question, we calculate the NPS score in the following way : the percentage of students that gave us a score of 9 or 10,  substracted from the percentage of students who gave us a score of 6 or lower. Scores of 7 and 8 do not modify the net promoter score. The NPS shows us who our biggest fans, and critics are, to give us a realistic view of how members feel. The NPS is also a benchmarking technique that companies use all over the world.

NPS breakdown over time

 

NPS comparison

 

62.4

 

17.17

 

6.79

 

-3.88

 

-10

 

-13.7

 

-28

 

-32.88

 

The main statistic below shows what you scored us on average for this promise

 

Promise 1 - Amazing Degree

 

I NEED MORE SUPPORT
I DON’T FEEL SUPPORTED AT ALL
I FEEL SUPPORTED IN GENERAL BY EVERYONE
I FEEL SUPPORTED BY THE TEACHING STAFF

 

Promise 1 - Amazing Job

 

There is nothing that University or the SU can do to help 
i Don’t feel supported enough
I feel supported by East 15 staff
I feel supported in general and can see a clear support system

 

Promise 2 - Kick ass membership

 

I WOULD LIKE TO SEE IMPROVEMENTS WITHIN THE SU
I DON’T HAVE ENOUGH INFORMATION TO ANSWER THIS QUESTION
I LIKE THE SU
I FEEL LIKE A PART OF THE FAMILY

 

Promise 3 - Shape everything around you

 

I FEEL LIKE I HAVE LIMITED SAY
i DON'T KNOW HOW TO APPORACH THE SU AND GET INVOLVED
THE SU LISTENS TO ALL STUDENTS
i FEEL LIKE MY OPINION IS VALUED AND I FEEL INVOLVED

 

Promise 4 - Benefit all students

 

i DON'T FEEL INVOLVED
I DON'T KNOW ENOUGH ABOUT THE SU
IT IS RELEVANT BECAUSE OF THE SU CAFÉ/SU LOUNGE AND EVENTS
THE SU IS REPRESENTATIVE AND DIVERSE
 

To download any of the previous pdfs of the Vital Statistics please click here

 

Date Campus  
Feb 2014 All Click here to download
March 2014 All Click here to download
May 2014 All Click here to download
October 2014 All Click here to download
October 2014 Colchester Click here to download
December 2014 All Click here to download
December 2014 Colchester Click here to download
March 2015 All Click here to download
June 2015 All Click here to download
October 2015 Loughton Click here to access
February 2016 Loughton Click here to access
June 2016 Loughton Click here to access
March 2017 Loughton Click here to access