what are vital stats?

To measure how we're doing against our four promises we created our 'Vital Stats' - a termly review where we speak to over 1,000 members and get their honest opinion on how we're doing.

In keeping with our no-bullshit mentality we then publish these as beautiful icons and infographics, so that all members, staff and stakeholders can see how we're getting on so far.

1371 people took part in this survey 999 from Colchester, 246 in Southend,and 107 in Loughton and we've made these clever icons, which show the results of the latest survey when you click on them...

Here's the break down of responses: 

Gender

Do you consider yourself a member of the SU?

Yes

down 1% from OCTOBER 2015

 

 

don't know

DOWN 15% from OCTOBER 2015

No

UP 17% from OCTOBER 2015

 

Membership Recognition Over Time

 

SU out of 10

We ask you to rate your Students’ Union on a scale of 0-10. Here you can see what you think of the Students’ Union over time, and this gives us an indicator of whether or not we are delivering on our vision.

 

Net Promoter Score

What is a Net Promoter Score? And how do we work this out?
 

Based on your answer to the "How likely are you to recommend us to a friend?" question, we calculate the NPS score in the following way : the percentage of students that gave us a score of 9 or 10,  substracted from the percentage of students who gave us a score of 6 or lower. Scores of 7 and 8 do not modify the net promoter score. The NPS shows us who our biggest fans, and critics are, to give us a realistic view of how members feel. The NPS is also a benchmarking technique that companies use all over the world.

Here's a breakdown of the scores you gave us

And that gives us a net promoter score of:

-45

This means a decrease of 29 from last term

NPS breakdown over time

 

NPS comparison

 

62.4

 

17.17

 

6.79

 

-3.88

 

-10

 

-28

 

-32.88

 

-45

 

 

 

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

The Su and my degree are separate
0

The SU isn't part of the curriculum and it isn't really tailored for our needs as students who attend classes 9-6 everyday. (0)

I don't think has anything that effects/helps my degree.(0)

It is a separate thing. It helps the 'experience' but doesn't give me a better degree.(0)

The SU can’t help us become actors
0

There is barely anything anyone can do to ensure actors get jobs. (0)

It has nothing to do with acting. It’s not the SU fault. It just doesn't.  (0)

It doesn't help me to get an acting job, sadly.(0)

Helps relax students
6

It is relaxing for alcohol and fun sports options! (4)

Helps me relax in the evenings (8)

Just play is helpful for my degree and for my job

5

Ballet is good for the cv. (5)

It has sports and activities we can put on our CV as skills.(10)

 

 

 

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

I don't have time to look into my membeship
4.5

I just don't notice the SU exists. (5)

I don’t have the time to use the resources or services.(4)

It seems to be active but I don't include myself that much.(6)

I didn't know I had a membership
5.5

I don’t have a membership.(0)

I don’t understand the membership.  (6)

TI am not aware of how I am a member.(5)

I love the just play sessions
7.5

I like just play and the café bar! (8)

The free just play is awesome (7)

It's nice to have the su services
7

The stuff they do is fun and appreciate how hard they're trying but they really haven't impacted my time here.(7)

There are some good activities and evenings. (7)

I look forward to the Friday night events there.(7)

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

Students thoughts aren't heard
4.3

Our thoughts have been ignored so far.(8)

On the east 15 campus so we have much less say than Colchester or southend.(2)

There seems to be very small opportunity to shape things- and who would we ask? (3)

I don't have time
 
THe su asks for feedback regularly
8.3

There are plenty of surveys, it’s good to know feedback is appreciated.(8)

I like the surveys. I feel it is important to have a say. (7)

A lot, the SU always seem very open to feedback.(10)

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

It's not connected to life in Loughton
4

It could be more relevant with the likes of workshops being put on, but it hasn't had any affect on classes.(3)

They need to do some more bits and bobs that are slightly more relevant to drama school.(8)

The only link I have is occasionally having a drink.(1)

I use the facilities so it's relevant to me
9

I enjoy the bar and going to kickboxing.(2)

The SU is relevant to me everytime I walk into the café.(7)

To download any of the previous pdfs of the Vital Statistics please click here

 

Date Campus  
Feb 2014 All Click here to download
March 2014 All Click here to download
May 2014 All Click here to download
October 2014 All Click here to download
October 2014 Loughton Click here to download
December 2014 All Click here to download
December 2014 Loughton Click here to download
March 2015 All Click here to download
June 2015 All Click here to download
October 2015 Loughton Click here to access