what are vital stats?

To measure how we're doing against our four promises we created our 'Vital Stats' - a termly review where we speak to over 1,000 members and get their honest opinion on how we're doing.

In keeping with our no-bullshit mentality we then publish these as beautiful icons and infographics, so that all members, staff and stakeholders can see how we're getting on so far.

1220 people took part in this survey 922 from Colchester, 196 in Southend,and 101 in Loughton and we've made these clever icons, which show the results of the latest survey when you click on them...

Here's the break down of responses: 

Gender

Do you consider yourself a member of the SU?

Yes

up 6% from february 2016

 

don't know

up 3% from february 2016

No

down 9% from february 2016

 

 

Membership Recognition Over Time

 

Net Promoter Score

What is a Net Promoter Score? And how do we work this out?
 

Based on your answer to the "How likely are you to recommend us to a friend?" question, we calculate the NPS score in the following way : the percentage of students that gave us a score of 9 or 10,  substracted from the percentage of students who gave us a score of 6 or lower. Scores of 7 and 8 do not modify the net promoter score. The NPS shows us who our biggest fans, and critics are, to give us a realistic view of how members feel. The NPS is also a benchmarking technique that companies use all over the world.

Here's a breakdown of the scores you gave us

And that gives us a net promoter score of:

-2

This means a Decrease of 5 from last term

NPS breakdown over time

 

NPS comparison

 

62.4

 

17.17

 

6.79

 

-2

 

-3.88

 

-10

 

-28

 

-32.88

 

 

 

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

I struggle to see the connection between my chosen career and the SU
2

I don’t see how they can help me get a degree in acting (0)

It just isn’t compatible with East 15 (3)

I don't see the relevance between SU and my future job(3)

The SU has not got a strong connection to my degree
2

Don't feel like it's the SUs responsibility and we have very little interaction for example it doesn’t offer acting classes for Drama Students. I haven't used them for academic help. They do not directly support East 15 unless we've made initial contact(1)

It’s neither helping nor disturbing my degree but it is good to know it’s there. I feel like I am getting my degree independently from them  (3)

It provides activities that help my degree
7.5

A lot of events are organised, from relaxing to playing sports like football and swimming. It helps build character and experience through the many endeavours of the Students Union.(8)

The university experience was richer with the SU around mainly as a social thing and also aids with careers and employability, through the provision of part time jobs and involvement in societies. (7)

 

 

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

I don’t consider myself a member
1.3

I didn’t know I had a membership (1)

It’s never been explained to me (2)

I don’t feel like a member or part of the wider SU (1)

It could do more for East 15 students
7.3

I think the union is great but it could do more for East 15’ers (8)

The union is brilliant; I just feel that, as an East 15 student, more could be done to involve us in the union as a whole  (7)

East 15 are often too busy to join in with the activities (7)

Just Play and the activities put on make the SU
7.5

I love Just Play! (7)

Just Play is great for new experiences and furthering yourself (8)

It’s a lovely environment
7.6

The SU lounge is a great space to go during coffee breaks, plus it’s affordable (7)

It’s a relaxing atmosphere (8)

The lounge area is nice (8)

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

Decisions are made with Colchester in mind
3.3

All decisions are usually made for the Colchester campus - I feel I have little say (1)

I feel like we have to go through Colchester for a lot of approval. We need different approaches! (5)

Most activities are in Colchester- when I’m in Southend! (4)

I do not feel I have a voice
3

I don’t think I have a voice In the SU (3)

We’re on placement- we don’t have the time to have a say. The SU isn’t even open when we get out of most of our classes/ shifts.  (3)

Surveys are conducted and therefore we have a say
7.6

Surveys are constantly circulated and therefore my voice is heard (7)

I really like these surveys it’s a personal touch (8)

I always receive emails asking for feedback etc, which makes me feel involved (8)

I think the course rep system and forums are a good way to have a say through surveys
9

I really appreciate the course rep system because I can have my say (9)

We are often asked our opinions through course groups (9)

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

It doesn’t benefit me as an East 15 student
3.6

I don't think East 15 is taken into consideration when organising things (5)

It’s not got anything for East 15 students (3)

East 15 is just a different world and we aren’t benefitted by the SU (3)

The SU doesn’t benefit me as an older student
1

Being a mature student, everything seems catered to 18 year olds (0)

I’m too old for the SU!  (2)

Life would be boring here without the SU!
9.5

There would be no events, it would be boring! (10)

It’s so beneficial and I would not have this university experience without it(9)

The SU helps me every step of the way
9

The SU benefits me in many ways, whilst I have been here they have helped me every step of the way (10)

I know for a fact that the staff are themselves willing to help and advice in any way they can (9)

I can get support when I need it (8)

 

To download any of the previous pdfs of the Vital Statistics please click here

 

Date Campus  
Feb 2014 All Click here to download
March 2014 All Click here to download
May 2014 All Click here to download
October 2014 All Click here to download
October 2014 Colchester Click here to download
December 2014 All Click here to download
December 2014 Colchester Click here to download
March 2015 All Click here to download
June 2015 All Click here to download
October 2015 All Click here to access
February 2016 Southend Click here to access