what are vital stats?

To measure how we're doing against our four promises we created our 'Vital Stats' - a termly review where we speak to over 900 members and get their honest opinion on how we're doing.

In keeping with our no-bullshit mentality we then publish these as beautiful icons and infographics, so that all members, staff and stakeholders can see how we're getting on so far.

979 people took part in this survey 726 from Colchester, 141 in Southend,and 112 in Loughton and we've made these clever icons, which show the results of the latest survey when you click on them...

Here's the breakdown of responses: 

Year of study

Do you consider yourself a member of the SU?

Membership Recognition Over Time

 

Net Promoter Score

What is a Net Promoter Score? And how do we work this out?
 

Based on your answer to the "How likely are you to recommend us to a friend?" question, we calculate the NPS score in the following way : the percentage of students that gave us a score of 9 or 10,  substracted from the percentage of students who gave us a score of 6 or lower. Scores of 7 and 8 do not modify the net promoter score. The NPS shows us who our biggest fans, and critics are, to give us a realistic view of how members feel. The NPS is also a benchmarking technique that companies use all over the world.

NPS breakdown over time

 

NPS comparison

 

62.4

 

17.17

 

6.79

 

0

 

-3.88

 

-10

 

-28

 

-32.88

 

The main statistic below shows what you scored us on average for this promise

 

Promise 1 - Amazing Degree

 

Don’t feel supported enough
Unhappy with academic experience
I feel supported by academic staff
I’m happy with my degree

 

Promise 1 - Amazing Job

 

East 15 is not supported
There are not enough events
Extracurricular activities support my job
Just play is helping me to get a job

 

Promise 2 - Kick ass membership

 

I don’t have enough information about the SU
I don’t feel like a member
Great opportunities are offered by the SU
I feel like part of the family

 

Promise 3 - Shape everything around you

 

I don’t know how to approach the SU and get involved
I don’t feel represented
The SU listens to all students
I feel like my opinion is valued and I feel involved

 

Promise 4 - Benefit all students

 

I don’t feel involved
The SU is not relevant to me
The SU is supportive
The SU is student focused
 

To download any of the previous pdfs of the Vital Statistics please click here

 

Date Campus  
Feb 2014 All Click here to download
March 2014 All Click here to download
May 2014 All Click here to download
October 2014 All Click here to download
October 2014 Colchester Click here to download
December 2014 All Click here to download
December 2014 Colchester Click here to download
March 2015 All Click here to download
June 2015 All Click here to download
October 2015 All Click here to access
February 2016 Southend Click here to access
June 2016 Southend Click here to access