what are vital stats?

To measure how we're doing against our four promises we created our 'Vital Stats' - a termly review where we speak to over 1,000 members and get their honest opinion on how we're doing.

In keeping with our no-bullshit mentality we then publish these as beautiful icons and infographics, so that all members, staff and stakeholders can see how we're getting on so far.

1371 people took part in this survey 999 from Colchester, 246 in Southend,and 107 in Loughton and we've made these clever icons, which show the results of the latest survey when you click on them...

Here's the break down of responses: 

Gender

Do you consider yourself a member of the SU?

Yes

UP 6% from OCTOBER 2015

 

 

don't know

DOWN 10% from OCTOBER 2015

No

UP 5% from OCTOBER 2015

 

 

Membership Recognition Over Time

 

SU out of 10

We ask you to rate your Students’ Union on a scale of 0-10. Here you can see what you think of the Students’ Union over time, and this gives us an indicator of whether or not we are delivering on our vision.

 

Net Promoter Score

What is a Net Promoter Score? And how do we work this out?
 

Based on your answer to the "How likely are you to recommend us to a friend?" question, we calculate the NPS score in the following way : the percentage of students that gave us a score of 9 or 10,  substracted from the percentage of students who gave us a score of 6 or lower. Scores of 7 and 8 do not modify the net promoter score. The NPS shows us who our biggest fans, and critics are, to give us a realistic view of how members feel. The NPS is also a benchmarking technique that companies use all over the world.

Here's a breakdown of the scores you gave us

And that gives us a net promoter score of:

-12

This means a decrease of 2 from last term

 

NPS breakdown over time

 

NPS comparison

 

62.4

 

17.17

 

6.79

 

-3.88

 

-12

 

-10

 

-28

 

-32.88

 

 

 

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

The su and my studies are separate
2.6

The SU has nothing to do with my studies.(3)

I don’t feel it helps me in my degree at all.(4)

It has no involvement in my studies.(1)

I'm doing a vocational course and therefore the SU can't help me get a job
0

It can’t help me get an acting job.(0)

It can’t help me get a nursing job.  (0)

The acting industry is completely different to most university students area of work and therefore the SU would be unable to help me get a future job. (0)

It offers me a place to relax or study, which helps my degree
7.6

The SU means you have always got somewhere to chill and do your own thing to have a break from the uni course stress. (8)

It’s a relaxing place to go and chill between studies.(9)

Helps me to relax between lessons and a place to meet with course members.(6)

THe su offers job opportunities

The SU provide part time job opportunities which is good but it's not enough for all the students who want a job.(7)

I have seen may job vacancies advertised which will be helpful. (10)

They offer jobs to students which is beneficial.(6)

 

 

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

I didn't know I was a member
5

I didn’t know I even had a membership. (5)

I don’t know how to use my membership (5)

I'm not involved
6

I'm not really involved.(0)

I don’t attend much.  (4)

I've not had the opportunity or time, due to my course commitments, to be fully involved with the union as a whole.(8)

I enjoy the events
10

The SU is so brilliant if you attend events and get to know everyone.(10)

I think you get out of the SU what you seek out, if some chose not to join in they won't see the benefits.  I like to join in and attend the events and think the SU do a great job! (10)

The SU staff are friendly and helpful and they put on good social events. (10)

The student lounge is a good place to relax
8.5

I love coming to the student lounge for lunch & to chill.(7)

I like the prices and games. It’s a very welcoming and relaxed environment.(10)

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

I'm not involved and therefore don't have a say
4

I have never got involved.(0)

I’m not around the SU enough.(6)

I’ve never really engaged with it much.(6)

I don’t feel I have a chance to have a say
2.3

We don’t get a chance to have a say.(0)

I can’t see that I have exercised my right to contribute yet.  (5)

I feel I have no say in anything.(2)

Students feel they can have a say
9

The SU are always asking our opinion, its great! Questions or requests are always answered.(8)

We are asked questions often by staff, question of the week is also good (9)

They always listen and try and resolve any issues.(10)

Course reps are a way students can have a say
7.3

I'm a course rep and my view counts in every decision made by SU. (7)

I am able to express concerns or opinions in course rep meetings which is a benefit. (9)

Course reps are helpful in solving issues (6)

The main statistic below shows what you scored us on average for this promise. The other statistics below show the average scores for the most popular comments you gave us.

It's not shaped around vocational courses
4.3

East 15 hours are very different to the main university so we can’t attend some of the events.(0)

Doesn't really cater for nursing students who are at university more than normal students.(5)

E15 have a completely different schedule, and we aren’t considered.(5)

I don't need the su
3

I don’t think I’ve ever used it.(2)

There isn't too much about mature students with children, or if there is it isn't advertised  (5)

I get too busy within my course to use the SU.(5)

It’s relevant to my students, because of the use of facilities

The SU lounge is a good place to meet people and relax.(8)

I enjoy the small SU café on campus.(6)

It's good to study in the SU lounge or hangout with friends.(7)

To download any of the previous pdfs of the Vital Statistics please click here

 

Date Campus  
Feb 2014 All Click here to download
March 2014 All Click here to download
May 2014 All Click here to download
October 2014 All Click here to download
October 2014 Southend Click here to download
December 2014 All Click here to download
December 2014 Southend Click here to download
March 2015 All Click here to download
June 2015 All Click here to download
October 2015 Southend Click here to access