It's ok, don't panic, I'm sure we can work this out.
SU MEMBERS
If you're a current student, you're a member of the SU. You'll need to use the same details to log into the SU website as you use for the University. Is your @essex.ac.uk account working okay? Can you log into your email?
If you can't, you've either forgotten your password (silly you, reset it here) or there may be a problem with your account and you'll need to speak to IT Services. Unfortunately as much as we'd like to, we can't help with issues relating to your @essex.ac.uk account.
If you're an intermitting student, even if you have access to your email, you won't be able to log in as a student. If you want to buy tickets to an event, you can make a guest account using a different email address and use that. You're still able to buy student priced tickets with a guest account, just make sure you bring your reg card with you.
SU Staff
If you're a member of staff, just log in using your essex email address and the password you use to access your emails/computer. If you don't know that password, you can reset it here.
UNIVERSITY STAFF
Unfortunately university staff accounts are not synced to our website so you won't be able to login using your @essex.ac.uk account details. Don't worry though, you can create a guest account and use that to buy guest tickets to events, Cine10 screenings or join clubs/societies.
Guests
Bear in mind that your username is probably not your full email address. Everything before the @ may be the same but it likely doesn't include @essex.ac.uk. It also may be something completely different, it depends on how creative you were feeling at the time.
If you know your username but can't remember your password, you can reset it here.
If you can't remember your username, or you're still having issues, send us an email (and some chocolate) and we'll try and sort it for you.