Senior Caseworker
Listed by Essex Students' Union
Applying
Application deadline: Sun 29 Apr 2018 23:59
Details
We're on a journey to become the world's most student-centred organisation and this is your chance to join us. SU Advice is a small, dedicated team on a mission to support our members across all our campuses with any issues that may affect them during their studies. SU Advice is a confidential, independent and impartial service offering advice and guidance on many different subjects including academic processes and procedures, representation at University meetings (such as Student Conduct or Academic Offences), Housing, Tier 4 immigration UK extensions, Consumer issues and Welfare support. Our focus is to provide a Kick Ass service that benefits all our members and supports their journey through University life.
WHAT YOU'LL DO.
THE DAY TO DAY.
Reporting to the SU Advice Manager, you will be responsible for the provision of advice and relevant support to our members. You will manage your own case-load, create and maintain relevant case records and statistics, and assist with the running of the SU Advice services, campaigns and events throughout the year. You will also assist with the development and supervision of student staff and volunteers.
What we stand for
Our promises.
Our mission can be easily summed up in four promises we make to all of our members. Every single thing we do falls under one of these promises.
1: We promise to get you an amazing degree and job
We'll fill up your CV, make sure your course is great, and even give out fruit and water before exams. We'll give you all the tools you need to destroy the competition in interviews.
2: We promise to give you a kick-ass membership
Bars, coffee shops, restaurants, a nightclub, hair salon, even a cinema, all on campus. And hundreds of clubs and societies too. You'll never be bored at Essex.
3: We promise to let you shape everything
You're in charge of what we stock in our venues and how we work. You can vote by dropping a token in a box, and write on our walls. You control everything we do together.
4: We promise to be here for everyone
We're a mix of students from 135 different countries of every age, gender, sexuality, religion, year of study and shoe size. We'll look after you whatever.
Your Responsibilities
The things you'll be looking after
- Manage own caseload and deal with complex cases including social, educational and financial cases
- Immigration casework including Tier 4 UK extension applications
- Administrative support and delivery of relevant workshops (e.g. Visa Workshops)
- Keeping accurate and up to date records on relevant databases
- Work closely with the SU Advice Managers and Sabbatical Officers to develop and improve the provision of services within SU Advice
- Assist in the maintenance of internal and external resources and website information
- Assist in providing a service across all campuses
- Build strong working relationships with key University staff and teams
- Assist with recruitment, training and development of student staff or volunteers
- General administrative support of service
- Assist with the planning and delivery of relevant SU Advice campaigns and events
- Report termly on trending issues and feedback to SU Advice Manager to support the service to represent our members
- Ensure that all records or personal information are in line with the Data Protection Act 1998
- Deliver all activities within an agreed budget
- All staff will have the opportunity to be involved in projects outside of their day to day remit i.e Summer Ball and Freshers activities throughout the year.
Who you are
You will need to...
Coordinator spec:
|
Essential |
Desirable |
Excellent organisational and administrative skills, including processes and systems management
|
|
|
Evidence of previous experience working in a related field
|
|
|
Able to evidence delivery of an excellent customer service to a wide range of stakeholders
|
|
|
Ability to display tact and diplomacy
|
|
|
Ability to work proactively to meet organisational targets
|
|
|
Excellent communication skills both written and verbal
|
|
|
Excellent interpersonal skills
|
|
|
Working knowledge of MS Office
|
|
|
Ability to build effective working relationships with a wide range of stakeholders
|
|
|
Knowledge of risk assessments, health and safety and child protections considerations in relation to relevant activities
|
|
|
Role spec:
|
|
|
Minimum 2 years recent experience of advice work
|
|
|
Knowledge of the Higher Education System and related student issues
|
|
|
Experience in creating and maintaining comprehensive casework records
|
|
|
Proven ability to maintain confidentiality and work within a confidential environment
|
|
|
The ability to manage mulitple tasks and prioritise effectively
|
|
|
Proven ability to interpret and follow instructions, policies and procedures
|
|
|
Ability to work accurately and with attention to detail
|
|
|
Proven ability to work effectively as part of a team
|
|
|
Knowledge of Tier 4 immigration regulations and applications
|
|
|
Experience of motivating and supporting volunteers
|
|
|
Experience of delivering workshops/training to large groups
|
|
|
Experience of developing campaigns/events
|
|
|
the perks
As well as a competitive salary, you'll also get all this great stuff too.
EXCELLENT PENSION SCHEME
18% employer contribution
staff discounts
You’ll get 10% off in some SU venues.
GENEROUS HOLIDAY ALLOWANCE
Starting at 23 days and rising to 28 the longer you're with us.
CHILDCARE VOUCHERS
Tax free savings on childcare
christmas and new year closures
We close when the University closes, that means you'll get a few bonus days off over Christmas.
GREAT Socials
You'll be part of an amazing group of people who work hard and play hard. We even went to Brighton.
YOUR BIRTHDAY OFF
We don't think anyone should have to work on their birthday, so you'll get yours off without it counting as annual leave.
So that's a bit about us.
what about you?
Sounds like the dream job for you? Good, now it's time to show us why you're the person we're looking for.
I'm ready to apply, let's do this.
Campus
Colchester
Student/Career
Career