Trainee Assistant Restaurant Manager
Listed by Essex Students' Union
Applying
Application deadline: Tue 25 Jul 2017 23:59
Salary
£18,263.00
Interview
Mon 30 Jul 2018
Details
We're on a journey to become the world's most student-centred organisation and this is your chance to join us.
As the Venues Trainee Assistant Manager you will be part of the busy Student Services team supporting senior management to supervise licensed venues and student staff. You will be ensuring excellent customer service is delivered at all times and learning the key skills to progress and become an Assistant Manager.
WHAT YOU'LL DO.
THE DAY TO DAY.
Reporting to the Assistant Manager (Restaurant) you will be learning the skills that will enable you to take responsibility for the day to day operation of any of the SU's licensed venues and will take on additional responsibilities across all venues to help ensure that we are able to offer the best experience for our Students. You will be trained to ensure that we are able to offer the best experience for our Students. You will be trained to ensure that standards are maintained and that customer needs are met. You will be expected to work regular late nights and weekends in line with venue opening times.
What we stand for
Our promises.
Our mission can be easily summed up in four promises we make to all of our members. Every single thing we do falls under one of these promises. We promise not to let up until we've made them all happen.
1: We promise to get you an amazing degree and job
We'll fill up your CV, make sure your course is great, and even give out fruit and water before exams. We'll give you all the tools you need to destroy the competition in interviews.
2: We promise to give you a kick-ass membership
Bars, coffee shops, restaurants, a nightclub, hair salon, even a cinema, all on campus. And hundreds of clubs and societies too. You'll never be bored at Essex.
3: We promise to let you shape everything
You're in charge of what we stock in our venues and how we work. You can vote by dropping a token in a box, and write on our walls. You control everything we do together.
4: We promise to be here for everyone
We're a mix of students from 135 different countries of every age, gender, sexuality, religion, year of study and shoe size. We'll look after you whatever.
Your Responsibilities
The things you'll be looking after
- Ensuring excellent customer service and quality standards are delivered and maintained throughout the SU Venues.
- Delivering an NPS score in line with Union targets across all venues and produce plans to help Venues achieve a world class NPS score.
- Ensuring that Venues are maintained and kept at a high standard.
- Continuing to meet and exceed membership and visitor expectations.
- Working with the HR department in producing Student Staff Training Programs that are consistent across all the venues.
- Preparing the Venues for opening times, including safe checks.
- Cashing up and reconciling tills at the end of each shift.
- Supervising the appropriate selling of alcohol.
- Rota management for Venues staff, including weekly payroll submissions in line with Budgets.
- Investigating and monitor stock or cash variances.
- Ensuring that financial targets are monitored and met including producing Monthly finance reports.
- Take on additional responsibilities in line with the position including deputising for the Deputy Venue Manager or Senior Duty Manager when needed.
- Taking responsibility for ordering and checking stock, producing Stock reports, Variance reports, recommendations for better stock control and completing Line Checks.
- Meeting with Suppliers and regularly review the product lines across all venues.
- Working with the Cellar and Stock Controller on regular stock takes and line checks.
- Working alongside Chefs to ensure that Kitchen Standards are delivered and Health and Safety regulations are met.
- Taking on responsibility for maintenance of TCP/Epos systems.
- Ensuring your Venue(s) are delivering the budgeted GP on products.
- Ensuring that Health and Safety regulations are met at all times, recording and reporting accidents and incidents.
- Undertaking all aspects of staff supervision, including recruitment, development, appraisal and perfromance management.
- Supporting the Duty Managers in their day to day duties providing support and training.
- Planning events to drive sales in your venue including producing marketing plans.
- Providing information as requested to evaluate customer trends, profiles and requirements.
- Working on relevant projects as required.
- All staff will be expected to participate in Union wide projects such as elections, Summer Ball and Freshers activities throughout the year.
Who you are
You will need...
COORDINATOR SPEC
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Excellent organisational and administrative skills, including processes and systems management
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Demonstrable evidence of previous relevant experience working in a related field
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Able to evidence delivery of an excellent customer service to a wide range of stakeholders.
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Ability to display tact and diplomacy
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Ability to work proactively to meet organisational targets
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Excellent communication skills both written and verbal.
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Excellent interpersonal skills
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Working knowledge of MS Office
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Ability to build effective working relationships with a wide range of stakeholders. |
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Knowledge of risk assessments, health and safety and child protections considerations in relation to relevant activities |
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ROLE SPEC |
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Holds a Personal License (or is able to undertake and pass)
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Experience of Stock Management including use of back office stock management programs
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Demonstrate shift management experience in a busy licensed venue |
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Good organisational and events management skills and ability to prioritise own workload |
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Evidence of successfully recruiting, training and motivating teams of staff |
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Experience of maintaining an EPOS system |
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the perks
As well as a competitive salary, you'll also get all this great stuff too.
EXCELLENT PENSION SCHEME
18% employer contribution
staff discounts
You’ll get 10% off in some SU venues.
GENEROUS HOLIDAY ALLOWANCE
Starting at 23 days and rising to 28 the longer you're with us.
CHILDCARE VOUCHERS
Tax free savings on childcare
christmas and new year closures
We close when the University closes, that means you'll get a few bonus days off over Christmas.
GREAT Socials
You'll be part of an amazing group of people who work hard and play hard. We even went to Brighton.
YOUR BIRTHDAY OFF
We don't think anyone should have to work on their birthday, so you'll get yours off without it counting as annual leave.
So that's a bit about us.
what about you?
Sounds like the dream job for you? Good, now it's time to show us why you're the person we're looking for.
I'm ready to apply, let's do this.