Venues Shift Controller
Listed by Essex Students' Union
Applying
Application deadline: Mon 01 Oct 2018 23:59
Salary
from £17,080.00
Details
We're on a journey to become the world's most student-centred organisation and this is your chance to join us.
The Student Services department is here to ensure that students at Essex experience a kick ass membership and have access to high quality Venues, Retail Offerings, Events, Catering outlets and an SU run Lettings Department. They are supported by the Premises Department who oversee maintenance and cleaning. No two days in the department are the same and the department embraces the Work Hard, Play Hard ethos. It is a fast paced, dynamic and challenging department that consistently strives to deliver its vital stats to ensure students at Essex have the best time while here.
WHAT YOU'LL DO.
THE DAY TO DAY.
Reporting to the Deputy Operations Manager you will be responsible for the day to day operation of any of the SU's licensed venues and will take on additional responsibilities across all venues to help ensure that we are able to offer the best experience for our Students. You will be ensuring that standards are maintained and that customer needs are met. You will be expected to work regular late nights and weekends in line with venue opening times.
What we stand for
Our promises.
Our mission can be easily summed up in four promises we make to all of our members. Every single thing we do falls under one of these promises. We promise not to let up until we've made them all happen.
1: We promise to get you an amazing degree and job
We'll fill up your CV, make sure your course is great, and even give out fruit and water before exams. We'll give you all the tools you need to destroy the competition in interviews.
2: We promise to give you a kick-ass membership
Bars, coffee shops, restaurants, a nightclub, hair salon, even a cinema, all on campus. And hundreds of clubs and societies too. You'll never be bored at Essex.
3: We promise to let you shape everything
You're in charge of what we stock in our venues and how we work. You can vote by dropping a token in a box, and write on our walls. You control everything we do together.
4: We promise to be here for everyone
We're a mix of students from 135 different countries of every age, gender, sexuality, religion, year of study and shoe size. We'll look after you whatever.
Your Responsibilities
The things you'll be looking after
- Ensure excellent customer service and quality standards are delivered and maintained throughout the SU Venues
- Help to deliver an NPS score in line with Union targets across all venues and produce plans to help Venues achieve a world class NPS score
- Ensure that Venues are maintained and kept at a high standard
- Continue to meet and exceed membership and visitor expectations
- Work with the HR department and Venues Manager to deliver Student Staff Training programs that are consistent across all venues
- Prepare the Venues for opening times, including health and safety checks
- Cashing up and reconciling tills at the end of each shift
- Supervise the appropriate selling of alcohol
- Ensure on a daily bais that staff deployment is appropriate and support Manager by completing payroll subissions
- Investigate and monitor stock or cash variances as and when required
- Ensure that financial targets are monitored and met
- Take on additional responsibilities in line with the position where required and be flexible to changes in working patterns across the academic year
- Take responsibility for stock control and completing line chekcs on a regular basis
- Regularly review the product lines across all venues and feedback recommendations for change to the Operations Manager
- Working with the Cellar and Stock Controller on regular stock takes and line checks
- Work alongside Chefs to ensure that kitchen standards are delivered and Health and Safety regulations are met
- Take on responsibility for maintenance of TCP/Epos systems with regards to setting prices for sessions
- Ensure your Venue(s) are delivering the budgeted GP on products
- Ensure that Health and Safety regulations are met at all times, recording and reporting accidents and incidents
- Undertake all aspects of staff supervision, including on the job coaching and training
- Provide information as requested to evaluate customer trends, profiles and requirements
- Work on relevant projects as required
- All staff will be expected to participate in Union wide projects such as Elections, Summer Ball and Freshers activities throughout the year
Who you are
You will need...
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COORDINATOR SPEC
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Desirable |
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Excellent organisational and administrative skills
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Evidence of previous experience working in a related field
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Able to evidence delivery of an excellent customer service to a wide range of stakeholders
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Ability to display tact and diplomacy
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Ability to work proactively to meet organisational targets
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Excellent communication skills both written and verbal
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Excellent interpersonal skills
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Working knowledge of MS Office
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| Ability to build effective working relationships with a wide range of stakeholders |
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| JOB ROLE SPEC |
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Holds a Personal License (or is able to undertake and pass)
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| Experience of Stock Management including use of back office stock management programs |
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| Demonstrate shift management experience in a busy licensed venue |
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| Good organisational and events management skills and ability to prioritise own workload |
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| Evidence of successfully recruiting, training and motivating teams of staff |
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| Experience of maintaining an EPOS system |
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the perks
As well as a competitive salary, you'll also get all this great stuff too.
EXCELLENT PENSION SCHEME
18% employer contribution
staff discounts
You’ll get 10% off in some SU venues.
GENEROUS HOLIDAY ALLOWANCE
Starting at 23 days and rising to 28 the longer you're with us.
CHILDCARE VOUCHERS
Tax free savings on childcare
christmas and new year closures
We close when the University closes, that means you'll get a few bonus days off over Christmas.
GREAT Socials
You'll be part of an amazing group of people who work hard and play hard. We even went to Brighton.
YOUR BIRTHDAY OFF
We don't think anyone should have to work on their birthday, so you'll get yours off without it counting as annual leave.
So that's a bit about us.
what about you?
Sounds like the dream job for you? Good, now it's time to show us why you're the person we're looking for.
I'm ready to apply, let's do this.
Campus
Colchester
Job type
Permanent
Student/Career
Career