complaints

If you are unhappy with an aspect of University policy; the provision of a service or the way a student has  been treated by a member of staff. then you can submit a formal complaint.  The University provides guidance on the complaints procedures which you are advised to read before submitting your complaint.   It is advisable to try and deal with any matter of complaint informally where possible, before submitting a  formal complaint.  Please use the following links to find the procedures and complaints form.

If you would like to discuss your complaint or any part of the procedures please feel free to contact the Advice Centre to meet with one of our advisers.

We can help discuss the process for any of the above with you, please visit the Advice Centre to book an appointment with one of our advisers.

If you wish to complain about another student's behaviour there is a separate procedure to use.  You can report students directly to the Proctor using the Standard Complainant Form on the University's Harassment and Bullying webpages