what are vital stats?

To measure how we're doing against our four promises we created our 'Vital Stats' - a termly review where we speak to over 900 members and get their honest opinion on how we're doing.

In keeping with our no-bullshit mentality we then publish these as beautiful icons and infographics, so that all members, staff and stakeholders can see how we're getting on so far.

101 people took part in this survey

Here's the breakdown of responses: 

Year of study

Do you consider yourself a member of the SU?

Membership Recognition Over Time

 

Net Promoter Score

What is a Net Promoter Score? And how do we work this out?
 

Based on your answer to the "How likely are you to recommend us to a friend?" question, we calculate the NPS score in the following way : the percentage of students that gave us a score of 9 or 10,  substracted from the percentage of students who gave us a score of 6 or lower. Scores of 7 and 8 do not modify the net promoter score. The NPS shows us who our biggest fans, and critics are, to give us a realistic view of how members feel. The NPS is also a benchmarking technique that companies use all over the world.

NPS breakdown over time

 

NPS comparison

 

62.4

 

17.17

 

6.79

 

-2.4

 

-3.88

 

-10

 

-28

 

-32.88

 

The main statistic below shows what you scored us on average for this promise

 

Promise 1 - Amazing Degree

 

I AM NOT ACTIVELY INVOLVED WITH THE SU(EBS)
I DO NOT HAVE ENOUGH INFORMATION ABOU THE SU (HHS)
I FEEL SUPPORTED BY THE SU (EAST 15)
I FEEL SUPPORTED BY THE SU (EAST15)
I FEEL SUPPORTED BY THE SU (HHS)
I FEEL SUPPORTED BY THE SU (EBS)

 

Promise 1 - Amazing Job

 

I DO NOT KNOW HOW THE SU CAN HELP ME (EAST15)
I DO NOT KNOW HOW THE SU CAN HELP ME (EBS)
I DO NOT KNOW HOW THE SU CAN HELP ME (HHS)
MY COURSE HELPS ME GET AN AMAZING JOB (EAST15)
I FEEL SUPPORTED IN GENERAL (EBS)
I FEEL SUPPORTED IN GENERAL (HHS)

 

Promise 2 - Kick ass membership

 

I WOULD LIKE TO SEE IMPROVEMENTS WITHIN THE STUDENTS' UNION (EAST15)
I DON'T HAVE ENOUGH INFORMATION ABOUT THE SU (HHS)
I WOULD LIKE TO SEE IMPROVEMENTS WITHIN THE STUDENTS’ UNION (EBS)
I FEEL THE SU OFFERS ME GREAT OPPORTUNITIES (EAST 15)
I FEEL LIKE A PART OF THE FAMILY (HHS)
I FEEL LIKE A PART OF THE FAMILY (EBS)

 

Promise 3 - Shape everything around you

 

 
 
 
 
 

 

Promise 4 - Benefit all students

 

I USE SU LOUNGE FOR BREAKS (EAST 15)
I HAVE NOT EXPERIENCED ANY BENEFITS YET (EBS)
I KNOW SUPPORT IS THERE IF I NEED IT (HHS)
I FEEL BENEFITED BY THE SU(EAST 15)
I FEEL BENEFITED BY THE SU (EBS)
THE SU MAKES EVERYONE FEEL WELCOME AND SUPPORTED (HHS)
 

To download any of the previous pdfs of the Vital Statistics please click here

 

Date Campus  
Feb 2014 All Click here to download
March 2014 All Click here to download
May 2014 All Click here to download
October 2014 All Click here to download
October 2014 Colchester Click here to download
December 2014 All Click here to download
December 2014 Colchester Click here to download
March 2015 All Click here to download
June 2015 All Click here to download
October 2015 All Click here to access
February 2016 Southend Click here to access
June 2016 Southend Click here to access
October 2016 Southend Click here to access