Make a Complaint

At Essex SU we are on a mission to be the World’s Most Student Centered organisation. We work hard to provide the best experiences and services for our members, but recognise that this doesn’t mean we always get things right. Like everyone, we want to learn and develop to be the very best we can be and we value all feedback and take your opinions seriously.

We’re sorry to hear that you have a complaint but we want to make the process to raise your concerns as simple as possible.

You can use our online form to lodge your complaint with us and we will take it from there. We aim to acknowledge all complaints within 5 working days and to provide you with further details of how your complaint is being dealt with. We have a 3 step process for review and investigation and aim to work as quickly and simply as possible to try to resolve any issues.

You can find our full Complaints Policy and details of the process here and find our step by step guide here.

If you would rather speak to someone directly who can help you make your complaint to the appropriate person, please contact SU Advice and one of our advisers would be happy to go through the process with you.