Complaints

 

complaints

If you would like help with any of the procedures below or guidance on how to proceed with a complaint please feel free to contact the Students’ Union Advice Centre to meet with an adviser and discuss your situation further.

1.     University Complaints: If you are unhappy with an aspect of University policy, the provision of a service or the way a student has  been treated by a member of staff then you can submit a formal complaint.  The University provides guidance on the complaints procedures which you are advised to them read before submitting your complaint. It is advisable to try and deal with any matter of complaint informally where possible, before submitting a formal complaint. Please use the following links to find the procedures and complaints form. If you would like comments/feedback on your complaint, please contact the Advice Centre as above.

2.    Complaints about students: If you wish to complain about another student's behaviour there is a separate procedure to use.  You can report students directly to the Proctor using the Standard Complainant Form on the Disciplinary Process. If you are feeling unsafe or harassed may also want to refer to the Harassment Advisory Network or contact your sabbatical officer (VP Welfare & Communityvpwelfare@essex.ac.uk).