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Extra Store Shift Controller

Listed by Essex Students' Union


Application deadline: Fri 22 Dec 2017 23:59


from £16,655.00


So, wanna be an Extra store shift controller?

Application Deadline

Midnight 22nd December 2017.

Salary £16,655 per annum
Working hours 35 hours per week, shifts on a rota basis 5/7 days but flexible for right candidate
Interview Dates Friday 12th January 2018

extra store shift controller.
this is no normal job.


We're on a journey to become the world's most student-centred organisation and this is your chance to join us. The department is on a mission to create shops that offer its members the best shopping experience possible; we want every member at Essex to be able to buy what they want and to enjoy their time spent in our shops. The focus is on meeting Promise Two, delivering a truly individual kick ass experience for every single member.

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We need a vibrant and outgoing person with Retail Experience to oversee the shop floor during busy weekdays. You will need to interact with members and to support and lead student staff whilst ensuring the highest level of customer service is being delivered at all times. You will be required to have or to learn food hygiene regulations up to at least level 2 and to be confident in delivering the best hot food service possible.

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What we stand for
Our promises.

Our mission can be easily summed up in four promises we make to all of our members. Every single thing we do falls under one of these promises.


1: We promise to get you an amazing degree and job


We'll fill up your CV, make sure you course is great, and even give out fruit and water before exams. We'll give you all the tools you need to destroy the competition in interviews.


2: We promise to give you a kick-ass membership


Bars, coffee shops, restaurants, a nightclub, hair salon, even a cinema, all on campus. And hundreds of clubs and societies too. You'll never be bored at Essex.


3: We promise to let you shape everything


You're in charge of what we stock in our venues and how we work. You can vote by dropping a token in a box, and write on our walls. You control everything we do together.


4: We promise to be here for everyone


We're a mix of students from 135 different countries of every age, gender, sexuality, religion, year of study and shoe size. We'll look after you whatever.

Your Responsibilities

The things you'll be looking after

Reporting to the Retail Manager you will organise the running of the shopfloor, ensuring student staff are follwing the rules and procedures especially around the hot food service area. You will be food hygiene qualified and have a full understanding of the legal requirements within this field. you will control a team throughout the day ensuring all aspects of the shop floor are fully functioning and our member's needs are always met.

  • Controlling and leading a student team
  • Understanding and implementing laws realting to Alcohol and tobacco
  • Ability to deal with difficult situations
  • Communicating any problems to the Retail Manager
  • Delivering excellent levels of customer service to members
  • Carry out stock checks if required
  • Identifying health and safety issues that arise when on shift
  • Responsible for all shop floor till operations including change and shift swaps
  • Responsible for hot food cooking and service area, ensuring we follow all legal guidelines
  • Responsible for shop cleanliness and stock levels
  • Deal with complaints in the correct manor ensuring all negatives become positives
  • Engage with members 
  • Understand and help deliver first class NPS results
  • Understand and help deliver department vital stats 



Who you are

You will need to...



Essential  Desirable


Retail Experience




Excellent interpersonal and organisational skills





Experience of merchandising 




Experience of cash handling and reconciliations





The ability to motivate and develop staff teams





Excellent communication skills both written and verbal



Excellent interpersonal skills



Understanding of health and safety requirements



Qualified in food hygeine



Ability to deliver excellent customer service and recognise the changing requirements of the membership and customers




Experience in controlling a team




Experience in food hygeine



Experience in the convenience sector



Experience of supporting and motivating a team



Ability to deliver an excellent customer service to a wide range of members



the perks

As well as a competitive salary, you'll also get all this great stuff too.



18% employer contribution


staff discounts

You’ll get 10% off in some SU venues.



Starting at 23 days and rising to 28 the longer you're with us.



Tax free savings on childcare


christmas and new year closures

We close when the University closes, that means you'll get a few bonus days off over Christmas.


GREAT Socials

You'll be part of an amazing group of people who work hard and play hard. We even went to Brighton.



We don't think anyone should have to work on their birthday, so you'll get yours off without it counting as annual leave.


So that's a bit about us.
what about you?

Sounds like the dream job for you? Good, now it's time to show us why you're the person we're looking for.

I'm ready to apply, let's do this.  
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