Terms and conditions

 

 

 

 

EVENTS AND TICKETS:

 

We know it's super boring, but it's kind of important you read this stuff before you buy your ticket, we can't always offer refunds.

You can see our banning policies here

These terms and conditions override all other advertised information.

Management and security reserve the right to refuse admission for unsociable behaviour and/or if a customer is judged to be too intoxicated or refuses to be searched. Management reserve the right to refuse entry to the venue for any reason. Management reserve the right to move events to different campus venues. Students are responsible for the actions of their guests and if their guests contravene Union venue policies students will face an equal or greater punishment depending on the situation. Free Drinks will only be served to customers who aren’t intoxicated, any customers who we think are intoxicated won’t be served.

Rights over admission reserved.

If you receive a Venue Ban you won't be entitled to a refund on your event ticket.

 

VALID ID FOR EVENTS:

 

You must present Valid Photo ID to gain entry to an event.

We only accept valid University of Essex Student Registration cards, valid photo passports, or a valid driving licence. No other forms of ID are accepted. If you are unable to provide Valid Photo ID you will not gain admission to the event and refunds will not be given if a ticket has been purchased.

 

REFUNDS

 

We are unable to offer refunds, please make sure you are able to attend an event when you purchase your tickets. If you have been banned from the premises for any reason and have purchased a ticket you will not be given a refund

 

BANS

 

Please note that if you break the venue policies or the law's relating to licensing you may be banned from the venue. You can find out more information about bans here

 

TICKETS CATEGORIES:

 

  • Advance tickets

Advanced tickets aren't available after 10:30pm the day of the event. After this you'll need to purchase your ticket from The Hub at the door price.

  • Student tickets

Photo ID in the form of a VALID reg card will be required on the door. We have an electronic ticketing system (no paper tickets). To gain entry to an event you must bring your student registration card as proof of ID, if you purchase a student ticket and have no student ID you will be refused entry. Tickets are non-transferable and you must be over 18 to attend events.

  • Guest tickets

Photographic ID in the form of Passport OR UK Driving license will be required on the door. We have an electronic ticketing system (no paper tickets). To gain entry to an event you must bring the credit/debit card you paid with online and photographic ID. If your guest ticket has been bought through a student account you must be with that student in order to gain entry (they will need their student reg card). Tickets are non-transferable. You must be over 18 to attend events.

  • Colchester Institute Students:

Colchester Institute students may attend events upon presentation of a valid Student card and Photo ID, they may purchase guest tickets for all events that are not Student only events.

  • Important notice for non-students:

All events are student only unless advertised as open to the general public. Any tickets purchased for Student only events must have a valid University of Essex Registration card presented to gain entry. Tickets will not be refunded in cases where a member of the public purchases a ticket for a student only event.

 

LAST ENTRY TIMES:

 

Essex University Students' Union venues operate a Last Entry time for each event. Unfortunately, we can't offer refunds to customers who turn up after the last entry time. Freshers has its own Last Entry time due wristbands and timings of DJs and Acts.

  • Freshers:

Last Entry time for Freshers Pass or Term Pass Holders is 12am. Pass holders must be in the venue by 12am to gain entry. Standard ticket holders must be in the venue by 12:30am or they will not be allowed entry.

  • Standard Term Time Events:

Sunday -Thursday: You need to be in the queue for the event by 12:30am or you won't be allowed entry to the event.

Friday - Saturday: You need to be in the queue for the event by 1:00am or you won't be allowed entry to the event.

The venue operates a no re-admission policy. If you leave the venue for any reason you will not be allowed to re enter the premises unless you purchase an additional ticket.

Tickets are not transferable.

 

FILMING

 

So we can show everyone how great our events are, we might be filming when you visit. By buying a ticket or attending a free event you give permission to be filmed, and for the footage to be used like this.

 

To make sure everyone is as safe as they can be at events, members of staff wear body cameras. This footage might be used by the Students’ Union for disciplinary investigations. By buying a ticket to any Students’ Union event you give permission to be filmed, and for the footage to be used like this.

 

PHOTOGRAPHY 

 

So that you never forget any of the amazing things you've attended, we'll usually be taking photos at every event. By buying a ticket or attending a free event you give permission to be photographed and for us to use these photos for marketing and promotional purposes, including posting them on our website and social media channels. If there is a photo of you that you wish to be removed, please send a link of the photo to sumarketing@essex.ac.uk and this will be resolved for you. 

 

PRIZES/ GIVEAWAYS

 

Please be aware for all our giveaway nights one prize ticket is allocated per person, this is at the discretion of management. Decisions of management are also final.

 

PULSE PRIZES

 

'Free coffee from the The Kitchen for a month' refers to 30 free, standard drinks from The Kitchen (excluding extras like syrups or extra shots) and is valid for 30 days from the time the prize is collected.

The pair of Cine10 tickets will be awarded to one individual but can be given to friends or family as guests. These tickets cannot be resold.

 

CINE10 REWARDS

 

By becoming a Cine10 Rewards member, you agree to receive updates and announcements via your registered email relating to Cine10 and upcoming screenings. If you don't want to continue receiving these emails you can unsubscribe at any time using the link found at the bottom of the email.

Cine10 Rewards members are entitled to buy 1 'Rewards Member' ticket per screening, this includes 1 portion of popcorn which can be collected at the screening. This offer cannot be transferred or substituted.

 

EMAILS

 

We'd love to be able to tell you about upcoming events and things we think will interest you, so occasionally we may send you emails to the email address you used to buy your ticket. Don't worry though, we won't spam you and we'll definitely never share your details with anyone else. If for whatever reason you decide you don't want to hear from us anymore, you can always unsubscribe using the link at the bottom of the email.

 

HOW CAN I GET IN TOUCH?

 

You can find us at:
University of Essex Students' Union
Wivenhoe Park
Colchester
Essex
CO4 3SQ

You can phone us on:
01206 863211

Or you can drop an email to:
su@essex.ac.uk

 

YELLOW CARD AND FRESHERS FORTNIGHT TERMS AND CONDITIONS

Yellow Card Terms and Conditions

Refunds

No refunds will be given under any circumstances. Please ensure you buy the correct product.

Entry to events

You will be able to enter all events throughout the year, subject to terms and conditions.

Entry Times:

Freshers Fortnight

You will need to be in the Venue by Midnight for each event during Freshers Fortnight

Post Freshers

You will need to be in the venue by the advertised time. As a guide:

Sunday -Thursday: You need to be in the queue for the event by 12:30am or you won't be allowed entry to the event.

Friday - Saturday: You need to be in the queue for the event by 1:00am or you won't be allowed entry to the event.

The venue operates a no re-admission policy. If you leave the venue for any reason you will not be allowed to re enter the premises unless you purchase an additional ticket.

ID

Over 18s only. Valid ID (Passport or Driving Licence) will need to be presented with a Wristband or Yellow card. Entry during Freshers Fortnight will be with a Wristband. If you fail to bring ID you will be refused entry

Freshers Fortnight Wristbands

Wristbands must be collected during the day from SU reception. Collection times will be advertised in advance. You will not be able to collect them at the Events. Wristbands must be worn. If the wristband if damaged or lost it will be become invalid. No refund will be given in this situation.  Wristbands and Yellow Cards remain the property of The Students Union at all times and they retain the right to remove wristbands or confiscate Yellow Cards if venue policies are breached or the wristbands are misused. When the period of events that are covered by the wristband or Yellow Card expire the wristband will transfer fully to the purchaser.

 

Venue Bans and misuse of Yellow Card

If you violate Venue policies and receive a Venues Ban you will not be entitled to a refund and will be refused entry to the Venue until your ban expires. If you abuse the Yellow Card or allow another individual to use the card it may be removed for a period of time.

Entertainment

Whilst we try our best to make sure all acts appear, if any fail to appear because of unforeseen circumstances, we can't give refunds or partial refunds.

Discounts

Please show your Student Registration card and Yellow Card before you order to claim your discount as this cannot be processed after a transaction occurs. The SU reserves the right to withdraw an offer or refuse a discount if it is being misused. Discounts may only be applied to full price items and any advertised drinks offers or special offers are excluded.

Queue Jump

Please show your Yellow Card to Security staff or SU staff to “jump the queue” at events.

Bring 2 Student friends in for free

These events will be advertised in advance. Guests must enter with the Yellow Card Holder. Management reserve the right to refuse entry. Guests must show their Student Registration cards. If Guests have purchased tickets beforehand they are not entitled to a refund.

Free Drink On your Birthday

If you attend an event on your birthday and show your Yellow Card to the staff at the entrance they will provide you with a voucher to claim a free drink. This offer is for Sub Zero only. You will need to provide proof that it is your Birthday.

Bonus Secret Perks

          This will be emailed out to you at selected times throughout the year

Disclaimer:

Whilst every effort has been made to ensure these offers are accurate we accept no responsibility for any mistakes made. We reserve the right to alter prices after printing. No refunds will be given in the event that customers are mischarged when failing to show their wristband or discount cards for discounts. We reserve the right to change or withdraw any of these offers at any point without notice. No replacements will be given if Wristbands or Yellow Cards are misplaced, lost or damaged.

No refunds will be offered on Wristbands if students do not take up their place at University of Essex or purchase a pass for Colchester but are based at the Southend or Loughton Campuses.

Summer Ball entry is not included in pass, tickets for the Summer Ball have to be purchased separately

IN THE UNLIKELY EVENT THAT BASE CLUB REACHES ITS CAPACITY ON ANY EVENT THEN PASS HOLDERS WILL HAVE TO ATTEND AN EVENT IN SUB ZERO OR VICE VERSA. MANAGEMENT RESERVE THE RIGHT TO DIRECT PASS HOLDERS TO A SUITABLE EVENT TO ENSURE VENUES COMPLY WITH CAPACITY LIMITS. NO REFUNDS WILL BE GIVEN IF THIS SITUATION ARISES. UNIVERSITY OF ESSEX SU WILL ENDEAVOUR TO ENSURE ALL CUSTOMERS ARE HAPPY AND ABLE TO ATTEND THE EVENT OF THEIR CHOICE.

 

 

 

Freshers Fortnight Wristbands

Refunds

No refunds will be given under any circumstances. Please ensure you buy the correct product.

Entry to events

You will be able to enter all events throughout the year, subject to terms and conditions.

Entry Times:

Freshers Fortnight

You will need to be in the Venue by Midnight for each event during Freshers Fortnight

Post Freshers

You will need to be in the venue by the advertised time. As a guide:

Sunday -Thursday: You need to be in the queue for the event by 12:30am or you won't be allowed entry to the event.

Friday - Saturday: You need to be in the queue for the event by 1:00am or you won't be allowed entry to the event.

The venue operates a no re-admission policy. If you leave the venue for any reason you will not be allowed to re enter the premises unless you purchase an additional ticket.

ID

Over 18s only. Valid ID (Passport or Driving Licence) will need to be presented with a Wristband. Entry during Freshers Fortnight will be with a Wristband. If you fail to bring ID you will be refused entry

Freshers Fortnight Wristbands

Wristbands must be collected during the day from SU reception. Collection times will be advertised in advance. You will not be able to collect them at the Events. Wristbands must be worn. If the wristband is damaged or lost it will be become invalid. No refund will be given in this situation.  Wristbands remain the property of The Students Union at all times and they retain the right to remove wristbands if venue policies are breached or the wristbands are misused. When the period of events that are covered by the wristband expire the wristband will transfer fully to the purchaser.

 

Venue Bans

If you violate Venue policies and receive a Venues Ban you will not be entitled to a refund and will be refused entry to the Venue until your ban expires

Entertainment

Whilst we try our best to make sure all acts appear, if any fail to appear because of unforeseen circumstances, we can't give refunds or partial refunds.

Disclaimer

No replacements will be given if Wristbands are misplaced, lost or damaged.

No refunds will be offered on Wristbands if students do not take up their place at University of Essex or purchase a pass for Colchester but are based at the Southend or Loughton Campuses.

 

IN THE UNLIKELY EVENT THAT BASE CLUB REACHES ITS CAPACITY ON ANY EVENT THEN PASS HOLDERS WILL HAVE TO ATTEND AN EVENT IN SUB ZERO OR VICE VERSA. MANAGEMENT RESERVE THE RIGHT TO DIRECT PASS HOLDERS TO A SUITABLE EVENT TO ENSURE VENUES COMPLY WITH CAPACITY LIMITS. NO REFUNDS WILL BE GIVEN IF THIS SITUATION ARISES. UNIVERSITY OF ESSEX SU WILL ENDEAVOUR TO ENSURE ALL CUSTOMERS ARE HAPPY AND ABLE TO ATTEND THE EVENT OF THEIR CHOICE.

 

SU TAXI SOS

By using the SU Taxi SOS service with Roman Cabs I agree that I will:-

  1. Only use the SOS cab service when I am without planned funds to make my journey home (e.g. wallet/purse is lost or has been stolen)or in a vulnerable state e.g. -intoxicated, at threat, I feel a risk to my safety and or require support services.
  2. Use the SOS cab service for a journey (capped at £10) back to my home address (either residential or university accommodation)
  3. Only be able to use this service with Roman Cars (RC) of Colchester – the cab can be ordered through the online app or by calling RC directly.
  4. Only be able to use the SOS cab service on presentation of my PRID card to the driver.
  5. Abide by RC’s terms and conditions (e.g. if the student is sick in the cab, a cleaning charge will need to be paid by the student). 
  6. Sign a docket showing the fare, the acceptance of liability for the cost (including a £1.50 administration fee) and the terms are applicable and that must be settled within 7 days at the SU Reception
  7. Only be able to use the SOS cab service a maximum of 5 times in any 12 month period. Your SU reception will track activity and take positive action to support those students have used the service over the allowed amount.